Q1: Are you a factory or a trading company?
A: We are a professional manufacturer with our own production workshop and complete testing equipment.
Q2: Can you provide samples? Are the samples free?
A: Samples are available, but not free of charge; the sample fee and freight cost shall be borne by the buyer.
Q3: How long is the warranty period of the products?
A: We provide a 1-3 year warranty against manufacturing defects, starting from the date of shipment.
Q4: Is your quotation EXW or FOB price?
A: The default quotation is EXW factory price, and we can also quote FOB Ningbo/Shanghai or other ports as required.
Q5: What payment terms do you accept?
A: We accept T/T, sight L/C, Western Union and other mainstream international payment methods.
Q6: What is the delivery time for regular orders?
A: Normally, 15-35 days after receiving the advance payment, subject to the order quantity and production schedule.
Q7: What kind of packaging do you use for the products?
A: Standard export plywood cases or pallets with waterproof and moisture-proof treatment, suitable for long-distance ocean transportation.
Q8: What customs clearance documents will be provided after shipment?
A: Commercial invoice, packing list, bill of lading, quality certificate, test report, certificate of origin, etc.
Q9: Can you provide technical documents for customs clearance?
A: Yes, we can provide product datasheets, dimension drawings, operation manuals, and test reports.
Q10: Can you provide product drawings and parameter sheets?
A: Yes, we can provide complete technical datasheets and detailed dimension drawings.
Q11: Can you do OEM with our brand?
A: Yes, we accept OEM customization with your logo, brand, and packaging.